What problems or issues does this tool solve and how does it benefit Residents?

This Service Request tool by SeeClickFix is an additional resource for community members to report infrastructure issues. Using the app is an efficient way to raise awareness within the City without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue and location; also, it allows you to track the status of reported issues.  

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1. What is the Service Request tool by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does this tool solve and how does it benefit Residents?
4. How does the Service Request tool differ from other options available to report issues?
5. What should I NOT use this tool for?
6. What types of things should I report using this tool?
7. Will I receive updates on my request?
8. What if I submitted a request but haven't received a response?
9. Is there a cost to users?