What if I submitted a request but haven't received a response?

The City receives many requests per day, and departments do their best to respond in a timely manner.  If you submitted a request and it hasn't been resolved, please be patient as staff is processing requests in the order that they come in.

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1. What is the Service Request tool by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does this tool solve and how does it benefit Residents?
4. How does the Service Request tool differ from other options available to report issues?
5. What should I NOT use this tool for?
6. What types of things should I report using this tool?
7. Will I receive updates on my request?
8. What if I submitted a request but haven't received a response?
9. Is there a cost to users?